Leave the house first — don't investigate
Get everyone, including pets, out of the house immediately. Don't stop to open windows, turn on a fan, or search for the source. The priority is getting away from a potential gas buildup, not identifying it yourself.
Don't flip any switches or use anything electrical
Light switches, garage door openers, and even your phone can, in rare cases, create a spark. Leave devices as they are and don't operate anything electrical inside the house on your way out.
Don't use an open flame
This includes lighters, candles, and stove burners. If the smell is from a gas leak, a flame anywhere near it is a serious risk.
Call from a safe distance, outside
Once you're safely away from the house, call your gas utility's emergency line and a licensed plumber. Don't go back inside until a professional has confirmed it's safe.
Afterward: let a professional find and fix the actual leak
Once the immediate danger is addressed, the leak itself — whether it's a fitting, an appliance connection, or the line itself — needs a licensed repair, not a patch job. Gas line work requires specific certification beyond standard plumbing.
If you're reading this because you smell gas right now, stop reading and get outside — then call. Our emergency line is answered 24 hours a day for exactly this situation.